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Frequently Asked Questions

We have answers for you:

• How can I bring my monthly AC costs down?

  Small tasks like changing the air filter and keeping your equipment clean can go a long way in improving energy efficiency. Check out our full guide for savings you can earn by keeping your HVAC system healthy.

• What are different types of AC systems?

  Central air conditioners are ducted HVAC products that extract heat from your home. There are also heat pump air conditioners, which draw out heat with a reversible flow of coolant, as well as ductless mini-splits.

• What size air conditioner do I need?

  The right sized air conditioner depends on the size of your home, the local climate and many other factors. You need to properly size the AC system to ensure maximum energy efficiency.

• What are BTUs in air conditioning?

  British thermal units are a form of measurement used in air conditioning to illustrate how much energy your AC system needs to absorb heat. If it mentions 10,000 BTUs, the model is capable of absorbing that much heat each hour.

• Is it necessary to service AC every year?

  Routine maintenance is extremely beneficial for your air conditioner. While it’s not strictly required, it’s an excellent investment in the energy efficiency and overall performance of your HVAC system. In most cases, having regular maintenance and service also keeps the manufacturer’s warranty valid.

• What is ductless air conditioning?

  Ductless air conditioning doesn’t use air ducts to transport cool air through a building. Instead, indoor air units blow the conditioned air directly into the room or area they’re installed in.

• What is SEER in air conditioning?

  SEER stands for Seasonal Energy Efficiency Ratio, which measures how efficiently your air conditioner is cooling over its busiest season. It’s a ratio of the cooling output of an AC unit or heat pump divided by the energy it uses. As of 2023, SEER2 is the new standard due to updated efficiency regulations.

• Do I need an air conditioner or heat pump in my home?

  Heat pumps are extremely energy efficient, but may start to lose efficiency in severely cold weather. Check out our guide for figuring out if a heat pump or air conditioner is right for cooling your home.

• How much does AC service cost?

  The cost of air conditioning services depends on the make and model, the severity of the problem and other factors. For many common repairs, you might expect to pay a few hundred for parts and labor.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a standard charge levied by HVAC companies once someone is dispatched to your home to diagnose the issue plaguing your heating or cooling system. A diagnostic fee covers the technician’s time, expertise and travel expenses associated with assessing the problem. It’s essentially a service fee for the technician’s professional assessment to pinpoint what went wrong.

  Think of it like a doctor’s appointment. They need to examine you to help figure out what’s wrong before recommending treatment. Similarly, your HVAC professional needs to diagnose your HVAC equipment to determine the repair or maintenance course of action.